Service Philosophy

General Manager’s Address

To build a century-old enterprise and become a leading global manufacturer and service provider in the grinding media industry.

— General Manager: Wang Shougang

Service Philosophy:

Shougang Company consistently adheres to the business philosophy of “ensuring product quality and meeting customer needs,” diligently providing comprehensive pre‑sale, in‑sale, and after‑sale services to deliver sincere, professional support. Our service network covers every region where our products are sold, and our service team will respond to any customer request within 48 hours.

Pre-sales Service:

( 1 ) Selection of steel ball specifications.

( 2 ) Design and manufacture products based on the customer’s mill and site conditions.

( 3 ) Conduct training on the use of steel balls for customers.

( 4 ) The company dispatches technical personnel to the customer’s site at no charge to design product‑usage solutions tailored to the customer’s needs.

( 5 ) Choice of shipping method and delivery option, such as door-to-door;

In-sales service

( 1 ) Product acceptance.

( 2 ) Assist customers in monitoring the product usage process.

( 3 ) Conduct a product usage evaluation.

After-sales service

( 1 ) Customer sample testing;

( 2 ) New product recommendations;

( 3 ) Product wear testing;

( 4 ) Arrange appropriate inventory levels based on customer demand;

( 5 ) Regular customer visits and product‑technical exchanges;